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National Suicide Prevention Lifeline

Privacy

Web Site Privacy Policy

Thank you for visiting our Web site and reviewing our privacy policy. Our privacy policy is clear: We will not collect any personal information about you when you visit our Web site unless you choose to provide that information to us.

Here is how we handle information about your visit to our Web site:

Information Collected and Stored Automatically: If you do nothing during your visit but browse through the Web site, do searches, read pages, or download information, we will automatically gather and store certain information about your visit. This information does not identify you personally. No information about users/visitors will be sold, shared, or utilized in any commercial way. We automatically collect and store only the following information about your visit:

  1. The Internet domain (for example, “company.com” if you use a private Internet access account, or “yourschool.edu” if you connect from a university’s domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our Web site;
  2. The type of browser and operating system used to access our site;
  3. The date and time you access our site;
  4. The searches you make;
  5. The pages you visit; and
  6. If you linked to this site from another Web site, the address of that Web site.

We use this information to help us make our site more useful to visitors—to learn about the number of visitors to our site, what part of the site they are interested in, how long they use the site, and the types of technology our visitors use. WE DO NOT TRACK OR RECORD INFORMATION ABOUT THE IDENTITY OF INDIVIDUALS AND THEIR VISITS.

Sometimes we write a small file on the user’s computer called a “session cookie.” Session cookies automatically expire when users leave a Web site; session cookies retain information only during the session or for the purpose of completing a particular online transaction, without any capacity to track users over time and across different Web sites. Other than a session cookie, and the six items described above, we do not obtain any information from the user or the user's computer. We do not use “persistent cookies,” and we fully comply with the HHS IRM Policy for Usage of Persistent Cookies, HHS-IRM-2000-0009; this policy prohibits the use of persistent cookies and permits the use of session cookies.

If You Send Us Personal Information

If you send us e-mail or send a message via our Contact Form or publications order form, your identity and the contents of your message are covered by the Privacy Act. Be assured that:

  1. The information will not be shared with anyone not on the staff of SAMHSA or MHA of NYC.
  2. Your e-mail address will not be provided to any third party or used for any electronic mailing lists—Government or private.
  3. We do not create individual profiles with the e-mail information you provide or give it to any other organizations.
  4. The e-mail material, including your e-mail address and/or name will in no way be correlated or linked to the material that is automatically collected as described above. The only exceptions to item 4 above would be pursuant to a bona fide Court Order.
  5. We do not collect information for commercial marketing.

The use we will make of your information is to:

  1. Consider your suggestions.
  2. Possibly respond directly to you for clarification.
  3. Process your request for materials if you make one.
  4. Try and answer your questions if you ask them.

Links to Other Sites

Our Web site has links to many other sites. Once you link to another site, you are subject to the privacy policy of the new site. This includes the sites that you may link to through our search engine.

Intrusion Detection

This site is maintained for the U.S. Department of Health and Human Services. It is protected by various provisions of Title 18, U.S. Code. Violations of Title 18 are subject to criminal prosecution in Federal court.

For site security purposes and to ensure that this service remains available to all users, we employ software programs to monitor traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. In the event of authorized law enforcement investigations and pursuant to any required legal process, information from these sources may be used to help identify an individual.

Questions About Our Privacy Policy

If you have any questions about the National Suicide Prevention Lifeline privacy policy, please feel free to visit our contact form.

The Information Center provides information about mental health for users of mental health services and their families, policymakers, providers, the media, and the public. Our staff members are skilled at listening and responding to questions from the public and professionals. They quickly direct callers to Federal, State, and local organizations dedicated to treating and preventing mental illness. The Information Center also has information on Federal grants, conferences, and other events.

Use of Our Material/Information

All text materials on this Web site are in the public domain. The National Suicide Prevention Lifeline encourages copying or any other utilization of the text. Some of the graphic materials on this site are in the public domain and other graphics may be used with permission, but that permission does not necessarily extend to all. If you have any permission questions, please visit our contact form.